Help Center. Find the Answer.

How can we help you ship? Find the destination, find the answer. Walkthroughs, format guides, bulk-shoot workflows, privacy notes, and troubleshooting for the Dropmatico image resizer.

Find the destination, find the answer

Every question we get over email is captured here as a help article. Walkthroughs for the Single Image Editor and Bulk Image Processor, format and file guides (JPEG, PNG, WebP, HEIC), destination selection, ZIP packaging, privacy, troubleshooting, and the difference between the two engines. Each article opens with a one-paragraph answer to the question in the title so you do not have to scroll through a wall of text.

Topic categories

Articles are grouped into Getting started (your first drop, the difference between engines), Formats and files (JPEG vs PNG vs WebP vs HEIC, file size limits, colour profiles), Bulk Image Processor (whole shoots in one drop, naming conventions, master set ZIP), Export and download (quality settings, scale, ZIP packaging), Privacy and data (the on-device model, what we do and do not store), and Troubleshooting (common issues, browser compatibility, large file handling).

How help articles are structured

Each article opens with the question, gives a one-paragraph answer, then walks through the steps with screenshots and bullets. The illustrations come from the actual app so you can match what you see on your screen to what the article describes. Cross-links between articles cover related topics so you do not have to search again for the next question.

Still stuck

Email hello@dropmatico.com with the file you tried, the destination you picked, and what happened. Replies usually go out within one business day. If a feature is broken on your specific browser or OS, attaching a short screen recording helps us reproduce the issue much faster.

All help articles